📜1. Acceptance of Terms & Scope

By accessing, downloading, or using the Crysto application and web portal (https://crysto.in), you agree to be bound by these Terms and Conditions. Crysto is a premier multi-category online shopping and custom apparel platform operating across India. If you do not agree to these terms, you must discontinue using the application.

🔐2. User Accounts & Security

To place orders, track shipments, and manage wishlists, users register and log in exclusively via secure Mobile Number and One-Time Password (OTP) verification (Firebase Phone Authentication). There is no password required or stored. You are responsible for ensuring that the OTP sent to your registered mobile number is kept confidential and not shared with anyone.

You can update your profile details (name, avatar, email, mobile, and addresses) anytime from the Account tab.

🏷️3. Product Pricing & PDF Invoices

All product prices on Crysto are listed in Indian Rupees (₹). The price you see is final — no additional taxes are added at checkout. Official, downloadable PDF invoices (with a breakdown of subtotal, discounts, shipping and payment method) are generated upon order delivery and remain permanently accessible in Account > My Orders.

🚚4. Free Shipping & Delivery Policy

• Shipping Fee: Crysto provides 100% FREE Standard Shipping (₹0) on all orders nationwide across serviceable Indian pincodes.
• Delivery Timeline: Standard orders are processed and delivered within 4 to 7 business days depending on delivery location.
• Real-Time Tracking: Track every stage live in-app: Placed ➔ Processing ➔ Shipped ➔ Out for Delivery ➔ Delivered.

💳5. Payment Methods (Razorpay & Cash on Delivery)

• Online Payments: We process credit/debit cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm, BHIM), and Net Banking via Razorpay's PCI DSS Level 1 certified gateway.
• Cash on Delivery (COD): Direct 1-Click COD is available without any advance online payment. A nominal ₹10 COD handling fee is added to the order invoice total, and 100% of the payment is collected at your doorstep in cash or UPI.

❌6. Order Cancellation Policy

• Cancellation Window: You can cancel any order prior to dispatch (while status is Placed, Pending, Confirmed, or Processing).
• How to Cancel: Go to Account > My Orders, select your active order, and tap "Cancel Order". Select a cancellation reason to confirm.
• Post-Dispatch: Once an order has been marked "Shipped" or "Out for Delivery", in-app cancellation is locked, and the delivery can be returned post-delivery under our 7-Day Return Policy.

🔄7. 7-Day Return, Replacement & Refund Policy

We offer a transparent 7-day return and replacement policy:

• Return Window: Submit return/replacement requests in-app within 7 calendar days of delivery.
• Eligible Reasons: Size mismatch, manufacturing defect, damaged item on arrival, incorrect product/color delivered, or quality defect.
• Tracking Lifecycle: Monitor your return journey in real-time: Return Requested ➔ Return Approved ➔ Out for Pickup ➔ Item Picked Up ➔ Returned.
• Refund Disbursement: Once the returned item is verified, refunds are processed within 5 to 7 business days back to the original source (Razorpay online account or UPI/Bank transfer for COD orders).

⚖️8. Intellectual Property & User Conduct

All trademarks, logos, brand names, custom graphics, UI designs, and product catalogs on Crysto are the exclusive intellectual property of Crysto and its licensors. Users agree not to extract, replicate, scrape, reverse-engineer, or misuse any part of the service for unauthorized commercial purposes.

🛡️9. Limitation of Liability

Crysto shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use our platform or delivery delays caused by courier partners, natural calamities, or unforeseen logistics disruptions.